KYC & AML Policy

In practice, KYC at Alpha AI Platform means we collect and confirm a small set of basic facts about you: your full legal name, your date of birth, your country of residence, your contact details and the payment method you intend to use. We compare the details you typed into the sign-up form with the details shown on the documents you upload.

What we do not do

We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.

1. 01

   Register

   Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.

2. 02

   Confirm contact details

   Confirm your email address and, where requested, your phone number. This proves the contact channels belong to you.

3. 03

   Upload your identity document

   Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.

4. 04

   Upload proof of address

   Upload a recent qualifying document in your name at the address on file.

5. 05

   Confirm the payment method

   Provide proof of the instrument you will use to fund and to receive withdrawals.

6. 06

   Screening and review

   The compliance division examines the submission, executes the mandatory screening for sanctions and risk factors, and either greenlight the account or requests amendments.

7. 07

   Confirmation

   You receive a notification once the account status changes. The current status is always visible in the verification area of your account.

• Give accurate, current and complete information, and keep it up to date.
• Use only your own funds and your own payment instruments - never someone else's.
• Keep one account only, and keep your credentials private.
• Furnish requested documentation within the period designated in the notification.
• Tell us promptly if you change country of residence, legal name or payment method.
• Report any suspected unauthorised access to your account immediately.

The submission of counterfeit or manipulated documentation is a significant transgression. This action results in account termination and, where mandated by legal statutes, notification to the relevant regulatory authority.

AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.

Where AML rules and a client instruction conflict, the AML rules take priority. That can mean a delayed transaction, a request for additional documents, or a restricted account until the matter is resolved.

Should the determination be ambiguous, reach out to customer service and request clarification. Wherever permitted by regulation, we shall furnish such clarification.

1. 01

   Legal obligation

   Services that hold or transmit client funds are generally required to identify their clients before providing the service. This is not optional and applies to every account without exception.

2. 02

   Protecting your money

   Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.

3. 03

   Keeping the platform clean

   Screening keeps sanctioned parties and anonymous shell activity off the platform, which protects every other client using it.

4. 04

   Faster payouts later

   An account that has been verified in advance does not require verification interruptions at the point of withdrawal, which is when such pauses are most inconvenient.

What is monitored

Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.

What can happen as a result

• A notification requesting current paperwork or details regarding the origin of transferred capital.
• A temporary hold on a specific transaction while it is reviewed.
• Modification of the thresholds shown within your account portal.
• Restriction or closure of the account where the law requires it.

Records

Personal information and records of financial activity are archived for the duration mandated by governing regulations following the termination of the business connection, and are administered per our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.

Assessment duration varies based on submission volume, documentation quality and whether heightened screening protocols are activated. The timeframe applicable to your account, inclusive of the current state of each file submitted, is accessible in your account dashboard - that displayed timeline should be your reference, not any alternative timeline mentioned anywhere else.

• Clear, complete, unedited uploads are reviewed fastest.
• Requests submitted outside business hours are queued for the next working day.
• Enhanced review, where required, adds time and is communicated to you.

1. Identity document

An official document issued by a government body that includes your photograph, complete name, birth date, document identification number and validity expiration date. Ordinarily accepted formats include a passport, a state identity card, or a driving licence where it functions as an official photographic identity credential. The document must remain current and valid with no expiration.

2. Proof of address

A current document, typically released in the preceding several months, displaying your name and the residential location matching what is registered on your account. Standard documents include a utility bill, a statement from a financial institution or payment card, an official notice from local taxation or municipal authorities, or a formal correspondence from a state entity. Postal service boxes and residential locations in another person's name are not eligible.

3. Proof of payment method

Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.

Formats and file size

Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.

Licenses & regulatory information